COMMUNITY hOME cARE
Terms & conditions

Community Home Care Terms & Conditions Document v1.0

UNEDITED – WORK IN PROGRESS

Document G: Community Home Care Membership Terms & Conditions
Effective Date: 1 January 2024
Version: 4.0

1. Introduction

Renovate Community Repair C.I.C (“RCR,” “we,” “us,” or “our”) offers the Community Home Care (CHC) Membership, a tiered home maintenance service designed to ensure the safety, efficiency, and longevity of your property. This is not an insurance product; it is a preventive and responsive maintenance plan. By enrolling, you agree to these legally binding Terms.

2. Definitions

  • “Member”: An individual enrolled in the CHC Membership.
  • “Emergency Repairs”: Urgent fixes for issues posing immediate health/safety risks (e.g., gas leaks, electrical faults).
  • “Pre-Existing Fault”: Issues existing before enrollment or known to the Member.
  • “Routine Maintenance”: Scheduled inspections to prevent system failures.

3. Eligibility

  • Homeowners & Tenants: Residents of Liverpool City Region. Tenants require written landlord consent.
  • Exclusions: Commercial properties, Airbnb rentals, or properties with unaddressed structural hazards (e.g., severe damp, unstable walls).

4. Membership Tiers & Services

4.1 CHC Basic Member

Included Services:

  • Annual Electrical Visual Inspection: Checks sockets, switches, and fuse boxes for visible hazards.
  • Standby Availability: No call-out fee for emergencies. Labour charged at £75/hour.
  • Priority Scheduling: Appointments within 5 working days.
  • DIY Guides: Access to online resources for minor repairs.

Exclusions:

  • Repairs, parts, drainage, gas appliances, or pre-existing faults.

Member Responsibilities:

  • Provide safe access to property.
  • Disclose known hazards (e.g., asbestos) before visits.

4.2 CHC Standard Member

Included Services:

  • Electrical Installation Condition Report (EICR): Full inspection every 5 years.
  • Two Routine Visits/Year: Plumbing checks, radiator bleeding, minor tap repairs.
  • 10% Discount: On labour for additional services (excludes parts).
  • Workshops: Free access to home maintenance seminars.

Exclusions:

  • Major repairs (e.g., rewiring), structural work, or appliance warranties.

Member Responsibilities:

  • Attend scheduled appointments. Reschedule with ≥24h notice.

4.3 CHC Premium Member

Included Services:

  • Unlimited Routine Visits: Priority slots within 48 hours. Includes minor repairs (e.g., pipe fixes).
  • Annual Home Safety Audit: Full inspection of electrical, plumbing, and fire risks.
  • 15% Discount: On all labour and parts (excludes emergency call-out fees).
  • Premium Events: Expert-led sessions on advanced home care.

Exclusions:

  • Structural renovations, pest control, damage from Member negligence.

Member Responsibilities:

  • Notify RCR of property ownership changes (e.g., sale, new tenants).

5. Subscription & Payment

  • Fees:
    • Basic: £15.99/month | Standard: £31.99/month | Premium: £65.99/month.
  • Billing: Monthly, in advance. Failed payments incur £5 late fee after 14 days.
  • Price Changes: 30 days’ written notice via email.

6. Membership Activation & Duration

  • Activation: Benefits begin upon payment confirmation.
  • Duration: Continuous until cancelled by Member or RCR.

7. Cancellation & Refunds

  • By Member: 30 days’ notice via Membership Portal. Pro-rata refund for unused months (minus £25 admin fee if within 3 months of sign-up).
  • By RCR: For misuse (e.g., fraudulent claims, harassment) or safety risks. No refunds.

8. Exclusions

Services do not cover:

  • Pre-existing faults or damage from neglect.
  • Structural issues (e.g., roof repairs, foundation cracks).
  • Non-standard installations (e.g., solar panels not fitted by RCR).

9. Liability & Claims

  • RCR Liability: Capped at 12 months’ membership fees. Excludes losses from:
    • Natural disasters, vandalism, or Member negligence.
    • Third-party contractors (e.g., asbestos removal).
  • Claims Process:

1.Report via Portal or 0333 200 8899.

2.Engineer assessment within 72 hours.

3.Repair approval via signed work order.

10. Data Protection

  • Compliance: Data handled per Privacy Policy, adhering to UK GDPR and Data Protection Act 2018.
  • Usage: Service delivery, billing, and personalised offers (opt-out available).

11. Amendments & Governing Law

  • Updates: Posted online 30 days prior. Continued use = acceptance.
  • Law: English law. Disputes resolved in Manchester County Court.

12. Force Majeure

  • Examples: Pandemics, extreme weather, strikes.
  • Remedy: Services paused without penalty until resolution.

13. Contact Us

Download Full PDF | View All Policies
© 2024 Renovate Community Repair C.I.C. All rights reserved.

Integration Notes:

  • Web Layout: Collapsible sections for each tier (4.1–4.3), liability (9), and cancellation (7).
  • Interactive Tier Comparison: Table on the CHC page highlighting inclusions/exclusions.
  • Version Control: “Last Updated: 1 Jan 2024 | Version 4.0” in footer.

Compliance: Aligns with:

  • Consumer Rights Act 2015 (transparency, fairness).
  • Supply of Goods and Services Act 1982 (quality standards).
  • ICO Guidelines (data handling).

This document blends Source 1 (tier structure, payment terms) and Source 2 (exclusions, legal compliance) into a cohesive, legally robust framework.

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