Community Support
You can help too? Do you know someone who needs support from our service? Use our ‘Organisation Referral Form’ or our ‘Public Suggestion Form’ and we will help where we can.
Supporting Liverpool city region’s Most Vulnerable – One Repair at a Time
We help those in need while keeping homes safe, warm, and sustainable
At Renovate Community Repair CIC, we believe a safe, warm, functioning home is a foundation for health, dignity and wellbeing. Through our Community Support programme, we help households across the Liverpool City Region facing urgent or ongoing home safety & maintenance challenges, prioritising those who are vulnerable, low‑income or without access to other resources.
what we do
We provide practical trade based support for issues like;
• Unsafe or failing electrical systems / wiring
• Leaks, broken plumbing, burst pipes
• Broken heating, radiators or boiler faults
• Trip hazards (uneven flooring, loose stairs or handrails)
• Windows or doors that do not close or seal properly, causing heat loss or security risks
• Garden or external repairs that impact safety or access (e.g. overgrown paths, broken fences)
• Other essential maintenance that, if left, could cause damage to health, safety or wellbeing
Who We Help
We are open to try and help as many people as we can, so we will consider any circumstances of need, we especially keen to try and support those who have had trouble accessing support from other services due to their circumstances.
You may be eligible if:
You live in the Liverpool City Region;
You are in financial hardship, or have circumstances which make home maintenance difficult (age, disability, caring responsibilities, health issues, etc.);
Your home needs repairs that you cannot afford or manage alone;
You do not have another provider already scheduled to help / or you are waiting for help.
Some examples of groups we will try to help could be (but not limited to);
Elderly Residents
Example: A 70-year-old widow in Anfield struggling with a broken boiler in winter.
Why: Risk of hypothermia; no family to assist and no social housing support.
Low-Income Families
Example: A family in Huyton with faulty electrics in their home.
Why: Immediate safety hazard for children & the parents.
Disabled Individuals
Example: A wheelchair user in St Helens needing a ramp installed.
Why: Current steps are unsafe; council funding delayed or waiting lists elongated.
Community Halls/Charities
Example: A Kirkby elderly day centre with leaking toilet.
Why: No budget for repairs; impacts on the use of the facility for the community.
Children and Adults at Risk:Â
Example: A referral from a domestic abuse charity for a lady needing floor coverings after moving from sheltered/ homeless accommodation to a fresh start home.
Why: This includes children and adults who are in need of special care or protection due to age, disability, or risk of abuse or neglect.Â
If you or someone you know fits these categories, please submit an Organisation Referral Form (ORF) or our Public Suggestion Form (PSF) below;
cOMMUNITY ORGANISATION REFERRALS
We welcome referrals from charities, social services, housing associations, church groups, and any recognised community organisation.
Although our resources are limited and support is offered on a case by case basis we will do our best to help where we can. We will also complete our own assessment (assessing need, verifying legitimacy) to confirm if we are in a position to offer funded or subsidised support.
If you would like to refer someone for support, please follow this link to our Organisation Referral Form (ORF).
Public Nomination/ request for support
If you know someone who might need our help (even if they are not connected to an organisation), you can nominate them or apply on their behalf. We will follow up to verify details.
Although our resources are limited and support is offered on a case by case basis we will do our best to help where we can. We will also complete our own assessment (assessing need, verifying legitimacy) to confirm if we are in a position to offer funded or subsidised support.
If you would like to refer someone for support, please follow this link to our Public Suggestion Form (PSF).
NEXT STEPS
What happens after someone submits a form:
Process Overview:
1.ORF/PSF Complete → 2. Initial Assessment → 3. Contact/ Policy Agreement  → 4. Funding Assessment → 5. Decision → 6. Repair
Funding Note:
“All repairs are subsidized by our membership fees and eco-friendly practices and business operations.”
What Happens After Submission:
1. ORF/PSF Complete — You have completed a referral or support form.
2. Initial Assessment — We review the form internally, we may contact you or the applicant for more info.
3. Contact/ Policy Agreement — We contact the applicant to confirm details and policy acceptance, we may request photos or a visit at this stage.
4. Funding Assessment — We will assess our position and if it is viable for us to offer the required support on a funded or subsidised basis.
5. Decision & Acceptance — The applicant or organisation is contacted to inform of our decision and confirm acceptance and agreement of terms & conditions (found on the website). This will usually be done via phone call although email/ written confirmation off acceptance may be required.
5.1. Prioritisation — We assess based on urgency, risk, vulnerability, resources to confirm a suitable timeframe.
5.2. Scheduling — We arrange a tradesperson to visit; we coordinate with availability and access.
6. Repair — The repair/ maintenance is completed.
Completion & Follow‑up — Once work is done, we check for satisfaction and privacy preferences; we may also signpost to other community organisations for further support
Important Notes:
Submitting a form does not guarantee the work will be done immediately; it depends on resources, severity, risk etc.
We try to respond as quickly as possible, especially for urgent safety or health risks.
Where possible, we may use reused or recycled materials to reduce cost and environmental impact.