PAYMENT TERMS

Standard Payment Terms & Conditions Document v1.0

WEBSITE TERMS
PRIVACY & COOKIES
GENERAL TERMS
WORKING TERMS
PAYMENT TERMS
HEALTH & SAFETY

UNEDITED – WORK IN PROGRESS

Effective Date: 1 January 2025
Version: 1.0

1. Introduction

Renovate Community Repair C.I.C (“RCR,” “we,” “us,” or “our”) establishes these Payment Terms & Conditions to ensure transparency and compliance with UK financial regulations. These Terms govern all payment obligations, disputes, and refunds for services provided under RCR agreements.

2. Definitions

  • “Invoice”: A detailed bill for services rendered, including labour, materials, and VAT.
  • “Security Deposit”: A refundable advance to secure bookings (covers materials/initial labour costs).
  • “Late Payment”: Failure to pay an invoice within the agreed timeframe.
  • “Dispute”: A formal objection to invoiced charges.

3. Payment Methods

3.1 Accepted Methods

  • Online: Credit/debit cards (Visa, Mastercard) via SagePay.
  • Bank Transfer: BACS to account Sort Code: 04-00-00 | Account: 12345678.
  • Cash: Limited to transactions under £1,000 (receipts issued).

3.2 Membership Fees

  • CHC Basic: £15.99/month
  • CHC Standard: £31.99/month
  • CHC Premium: £65.99/month
  • Billing Cycle: Monthly, in advance.

4. Invoicing

4.1 Service Invoices

  • Issued upon job completion.
  • Due Date: Payment due immediately unless agreed in writing (e.g., net-30 for council contracts).
  • Details Included: Labour hours, materials, VAT (20%), and deposit deductions.

4.2 Membership Invoices

  • Generated on the 1st of each month.
  • Late Fee: £5 if unpaid after 14 days.

5. Security Deposits

5.1 Requirement

  • Jobs >£500: 20% deposit required at booking.
  • Non-Members: Full upfront payment for emergency call-outs.

5.2 Refund Process

  • Timing: Refunded within 14 days post-job completion.
  • Deductions: Costs for damages, unpaid balances, or no-show fees.

6. Late Payments & Penalties

6.1 Interest Charges

  • Statutory Rate: 8% + Bank of England base rate (currently 5.25%) under the Late Payment Act 1998.
  • Example: £1,000 invoice overdue by 30 days = £13.25 interest.

6.2 Debt Recovery

  • County Court Judgments (CCJs): Pursued for unpaid debts >£150 after 60 days.
  • Costs: Debt recovery fees added to outstanding balances.

7. Refunds

7.1 Service Cancellations

  • By Client: Pro-rata refunds minus £25 admin fee (if cancelled within 3 months).
  • By RCR: Full refund if unable to deliver services (e.g., unsafe conditions).

7.2 Membership Cancellations

  • Unused months refunded within 14 days (excludes admin fees).

8. Dispute Resolution

8.1 Raising a Dispute

8.2 Mediation

  • Unresolved disputes escalate to CEDR (cedr.com) within 28 days.

9. Amendments

RCR reserves the right to update these Terms. Changes take effect 30 days after posting on our website.

10. Governing Law

  • Governed by English law. Disputes resolved in Manchester County Court.

11. Contact Us

For payment inquiries:

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