PREPARE FOR YOUR VISIT

Whether you’ve booked RCR as a standard client or through your CHC Membership, here’s everything you need to do before a tradesperson visits your home

Why Preparation Matters

Ensures the visit is safe, efficient, and fully covered (e.g. by labour warranties, membership tiers).
Avoids delays, unexpected costs, or cancellation fees.
Lets you fully benefit from your CHC Membership entitlements, if enrolled.

1. Confirm Appointment Details

Make a note of your appointment date and service type (e.g., repair, inspection).

If you’re a CHC member, confirm your membership tier and any bundled service visits.

Priority scheduling is provided depending on your tier (Essential, Standard, Premium).

Ensure RCR has your up-to-date contact info for messages or delays..

2. ACCESS & SUPERVISION

Provide any keys, entry codes, or access instructions needed for entry.

2. Access & Supervision

A responsible adult (18+) must be at home during the visit. Key-safe or nominated entry may be arranged under Working Terms, but another adult should still be present unless pre‑agreed with RCR.

3. Utilities & Equipment

Ensure electricity, gas and water services are clear of any obstructions or clutter during the visit.
Check there is enough credit on any pre payment meters etc to allow for completion of works and testing.

Clear the work area as much as you can: remove furniture, rugs, decorations, and valuables to protect from any damage during works.

In kitchens or bathrooms, empty cupboards and countertops which may require access during the works.

Keep pets and children away from the work area for safety .

4. Work area Preparation

Keep pets away from work area for safety

Clear the working areas for ease of access

5. Health & Safety

RCR’s tradespeople are trained professionals and will wear appropriate PPE, such as steel‑toe boots, eye protection, gloves, hi‑vis jackets and any other relevant PPE to suit the situation and work environment. This is all done in line with our Health & Safety Policy, in compliance with health & safety laws.
RCR Staff will also follow any H&S guidance any particular site: stay away from hazard zones, and observe safety signage.

Health & Safety Policy

6. CHC Membership Customers

Present your membership details or confirmation at the time of visit.
Depending on your membership tier, you may have features such as zero call-out fee (hourly rates apply) for Essential members, routine maintenance visits for Standard members, or unlimited routine repairs and maximum discounts for Premium members.

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7. Permits & Hidden Works

RCR quotes cover visible or planned works only. If hidden issues (e.g. asbestos, wiring behind walls) are found, additional materials and labour will be billed separately as per general terms policy.
For major works—such as structural modifications—ensure any required permits or building regulation notices are in place before works begin.

8. Terms & Conditions

Please make sure you have read, understood and agree with all of our Terms & Conditions documents before works begin. Any questions or limitations or deviations from these terms must be agree beforehand in writing.

9. Payment & Cancellation

Please make sure you have read, understood and agree with our Payment & Cancellation terms in our Terms & Conditions documents before works begin. Any questions or limitations or deviations from these terms must be agree beforehand in writing.

10. On-the-Day Expectations

RCR tradespeople will make every attempt to arrive within the timeframe (In the event they cannot, they will give as much notice as possible of delay).
RCR trades will always have identification and will display on request, for your peace of mind.
RCR may inspect the site and work area before starting works.
At the end of the visit, RCR staff may request you fill in a feedback form to be published on our website/ socials, so the community can see genuine feedback from our services.