Working TERMS

Working Terms & Conditions Document v1.0

WEBSITE TERMS
PRIVACY & COOKIES
GENERAL TERMS
WORKING TERMS
PAYMENT TERMS
HEALTH & SAFETY

Effective Date: 1 January 2025
Version: 1.0

1. Introduction

Renovate Community Repair C.I.C (“RCR,” “we,” “us,” or “our”) provides these Working Terms & Conditions to ensure safe, efficient, and professional service delivery. These Terms govern the conduct of RCR tradespeople, client responsibilities, and procedures for on-site work. By engaging our services, you agree  to comply with these Terms.

2. Definitions

  • “Tradesperson”: RCR-employed or subcontractor technicians performing services.
  • “Work Zone”: Designated area where services are performed.
  • “Hazardous Materials”: Asbestos, lead paint, or unstable structures.
  • “PPE”: Personal Protective Equipment (e.g., gloves, masks, safety goggles).

3. Tradesperson Obligations

3.1 Professional Conduct

  • Experience & Training: Tradespeople will have valid training and expertise in their field (e.g., 18th edition Electricians).
  • PPE: Tradespeople must wear RCR-provided PPE (e.g., steel-toe boots, hi-vis jackets, safety glasses) when required to do so.
  • Behaviour: Tradespeople will act in a Courteous, trustworthy and professional manner; no smoking, alcohol, or drug use on-site.

3.2 Compliance with Laws

  • Adherence to Health and Safety at Work Act 1974 and PPE Regulations 2022.
  • Immediate reporting of hazards to the RCR Supervisor and Health & Safety Officer when required.

4. Client Responsibilities

4.1 Pre-Service Requirements

  • Access: Provide unobstructed access to the Work Zone. (We understand this is not always the case and arrangements can be made to support with this if required)
  • Disclosures: Inform RCR of Hazardous Materials, pest infestations, or structural risks.
  • Safety: Secure pets, children, and valuable items away from the Work Zone in to protect from accidents/ accidental damage.
  • Pre-Service Checklist: Take a look at our Prepare for your visit page.

4.2 During Service

  • Cooperation: Follow safety instructions (e.g., power isolation, evacuation protocols).
  • Supervision: Ensure someone aged 18+ is present during work (excludes key-safe/ key holding access agreements).

4.3 Failure to Comply

  • Cancellation: RCR may cancel services after 3+ missed appointments. A £50 fee applies.

5. Property Damage

5.1 Coverage

  • Repairs: RCR covers accidental damage up to £1,000 per incident (includes making good).
  • Exclusions:
    • Pre-existing damage (e.g., cracked tiles, rotten wood) including that which may worsen due to works on other areas.
    • Damage caused by client negligence (e.g., refusing to vacate the Work Zone, Not removing valuables from the Work Zone).

5.2 Reporting

  • Notify RCR within 24 hours via email.
  • Provide photographic evidence for claims.

6. Delays & Rescheduling

6.1 RCR-Caused Delays

  • Examples: Equipment failure, supply chain shortages/ lead times.
  • Remedy: Reschedule at no cost or issue a pro-rata refund.

6.2 Client-Caused Delays

  • Examples: Denied access, unsafe conditions.
  • Fees: £50 rescheduling fee after 3+ missed appointments.

7. Force Majeure

  • Examples: Extreme weather, pandemics, strikes, staff shortage due to emergency situations.
  • Process: Services paused until safe resumption. No penalties apply.

8. Emergency Protocols

8.1 Gas Leaks

1.Evacuate the property immediately.

2.Notify RCR: 07707812997 OR 07707812999.

3.Call National Grid: 0800 111 999.

8.2 Electrical Fires

1.Isolate power at the mains.

2.Use CO₂ extinguishers, Evacuate the property if uncontrollable.

3.Call 999 if uncontainable.

9. Liability

  • Cap: Liability limited to 150% of service fees paid (excludes third-party damage).
  • Exclusions:
    • Losses from client non-compliance (e.g., ignored safety advice).
    • Damage covered by household insurance (e.g., flooding).

10. Complaints

Escalate unresolved issues to the RCR Operations Manager:

10. Governing Law & Disputes

  • These Terms are governed by English law.
  • Disputes will be resolved in the courts of England and Wales.

12. Contact Us

For urgent on-site issues:

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© 2025 Renovate Community Repair C.I.C. All rights reserved.

    This document complies with Health and Safety Executive (HSE) guidelines and the Construction Design and Management Regulations 2015.

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